Buying Viv, Samsung makes its “me too” virtual assistant play

Feeling intensifying pressure from Google, Apple and Amazon, Samsung has acquired virtual assistant Viv. CEO Dag Kittlaus, who ran Siri before Apple bought it, will continue to operate Viv “independently” but still work closely with Samsung. Not content to rely on the Google Assistant, Samsung undoubtedly felt that it needed its own virtual assistant capability (It already has voice search). But like so many Samsung “me too” products and experiences (e.g., S Voice, Samsung Pay), it’s likely to fall short on the smartphone. Where Viv may shine and add real value for Samsung is on other products and smart home appliances. Samsung understands correctly that virtual assistants will figure more and more prominently, not only in the mobile (search) experience but as a UI/UX across platforms and devices and especially in the smart home. (Viv can also be deployed behind chat/messaging.) Siri was sold before it was able to fully realize the founding vision, which was to disintermediate Google and Search Engine Land Source

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