Answer engine JustAnswer now uses bots to route questions to human experts

JustAnswer is one of the survivors of the “answer engine” or Q&A craze that was prevalent a number of years ago. The venerable (or ancient) Yahoo Answers is still around, and so is Quora, but various efforts from Google, Facebook, Amazon and a range of startups are gone. The most recent entrant, Biz Stone’s Jelly, was acquired by Pinterest earlier this year. The pitch is compelling: Humans are better than algorithms at answering complex questions, and users want “answers not links.” Yet almost nobody has been able to get the formula right (quality + scale + a business model) — and that includes Yahoo and Quora. But JustAnswer has managed to make it work. Founded in 2003, JustAnswer adopted the paid-advice model that was also used by the original Google Answers. Each user who connects with one of 12,000 experts on the site pays on average $30 for a consultation. There are no ads. Most of JustAnswer’s traffic comes from SEO. Last week, Search Engine Land Source

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